Job Summary

An information services company has an open position for a Remote Customer Success Manager.

Core Responsibilities Include:

• Orchestrating overall relationship with assigned customers, which will include growing adoption, ensuring retention, and identifying expansion opportunities
• Acting as a trusted advisor and consultant to ensure your customer is leveraging the full value of DNA offerings
• Cementing yourself as a trusted/strategic advisor with customers and drive continued value of our products and services

Required Skills:

• Proven experience in post-sales account management or existing account growth experience successfully owning a large enterprise relationship with deep technical/product needs
• Ability to serve a product and industry expert
• Experience with Salesforce or other CRM platforms to manage customers
• Ability to navigate enterprise organizations’ political landscape to develop and expand relationships at all levels while driving large-scale, high-visibility, strategic initiatives for customers
• Ability to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
• Ability to track customer implementation, training, escalations, satisfaction, metrics, etc.