Remote Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 06, 2020

This job expires in 3 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Bachelors

Job Summary

An information services company has an open position for a Remote Customer Success Manager.

Core Responsibilities Include:

  • Orchestrating overall relationship with assigned customers, which will include growing adoption, ensuring retention, and identifying expansion opportunities
  • Acting as a trusted advisor and consultant to ensure your customer is leveraging the full value of DNA offerings
  • Cementing yourself as a trusted/strategic advisor with customers and drive continued value of our products and services

Required Skills:

  • Proven experience in post-sales account management or existing account growth experience successfully owning a large enterprise relationship with deep technical/product needs
  • Ability to serve a product and industry expert
  • Experience with Salesforce or other CRM platforms to manage customers
  • Ability to navigate enterprise organizations’ political landscape to develop and expand relationships at all levels while driving large-scale, high-visibility, strategic initiatives for customers
  • Ability to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
  • Ability to track customer implementation, training, escalations, satisfaction, metrics, etc.