Remote Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Apr 29, 2021

This job expires in: 14 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A business intelligence company is in need of a Remote Customer Success Manager.

Individual must be able to fulfill the following responsibilities:

  • Crafting a strategic account plan for your book of business
  • Strengthening your skills and technical knowledge with regular one on one coaching and extensive learning opportunities
  • Managing your own book of business and be responsible for your customers’ success and growth

Qualifications for this position include:

  • You have consistently hit quarterly renewal and expansion/upsell targets while selling a SaaS/Cloud solution
  • You have the ability to forecast churn and growth opportunities for your account base
  • You are able to tailor message formats and content based on the audience
  • You can provide detailed examples of successfully building and nurturing multi-level client relationships
  • You have a demonstrated track record of success in effectively developing and managing complex projects and partnerships
  • You are comfortable dealing with complex customer relationships, decision processes and competing agendas

COMPLETE JOB DESCRIPTION

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