Job Summary
A business intelligence company is in need of a Remote Customer Success Manager.
Individual must be able to fulfill the following responsibilities:
- Crafting a strategic account plan for your book of business
- Strengthening your skills and technical knowledge with regular one on one coaching and extensive learning opportunities
- Managing your own book of business and be responsible for your customers’ success and growth
Qualifications for this position include:
- You have consistently hit quarterly renewal and expansion/upsell targets while selling a SaaS/Cloud solution
- You have the ability to forecast churn and growth opportunities for your account base
- You are able to tailor message formats and content based on the audience
- You can provide detailed examples of successfully building and nurturing multi-level client relationships
- You have a demonstrated track record of success in effectively developing and managing complex projects and partnerships
- You are comfortable dealing with complex customer relationships, decision processes and competing agendas
