Job Summary
An information technology company specializing in credit and information management is seeking a Remote Customer Success Manager.
Core Responsibilities Include:
- Establishing, maintaining and expanding a strong, trusted and continuous partner relationship for all partners
- Performing quality control system / release validations keep log of issues, changes, and future enhancements
- Conducting regular Health Checks for all your partners and provide recommendations to partners pro-actively
Skills and Requirements Include:
- 5 - 8 years’ relevant partner/client management experience in application delivery, technical trouble-shooting and customer support, aftersales support, or related activities
- Excellent self-organizational skills with strong attention to detail, efficient time management and ability to prioritize work effectively
- Intermediate SQL query knowledge
- Preferred knowledge of DataViewer, ReadyAPI, Spotfire, Graphana, JIRA, Confluence, MS SharePoint & PowerPoint
- Familiarity with web services or other real-time B2B integration technologies
- Ability to adjust approach to effectively interact with partners at all organizational and technical levels
