Job Summary
A software development company has an open position for a Remote Customer Success Manager.
Core Responsibilities Include:
- Developing new materials to assist in self-help, training, and enablement of our customers
- Helping to onboard new customers through discovery workshops, training, and business support through our onboarding process
- Maintaining contact with a portfolio of customers through regular meetings, business reviews and adhoc training as required
Must meet the following requirements for consideration:
- Bachelors degree
- A strong advisory/consultancy ability is favorable, the client needs to trust your advice and you
- Ability to clearly communicate, and build strong relationships with our customers and partners
- A strong background in either Workforce Management, Contact Center environments or Customer Success Management to be successful in this role
- An ability to work within a dynamic team, in a rapidly moving environment
