Remote Customer Success Manager

Location: Massachusetts, New Jersey, New York

Compensation: To Be Discussed

Staff Reviewed: Fri, Jul 16, 2021

This job expires in: 10 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A cannabis company needs applicants for an opening for a Remote Customer Success Manager.

Candidates will be responsible for the following:

  • Working with our Onboarding team to ensure customers are trained on how to use our products
  • Conducting account reviews to communicate ROI and measure progress to goals
  • Conducting ad hoc intervention calls and meetings with at-risk customers

Qualifications Include:

  • Proficient with Salesforce
  • Must have 3+ years experience in a Customer Success Manager, Account Manager, or Account Executive
  • Experience with call and meeting activity requirements
  • BS/BA degree from a 4-year college or university
  • Strong verbal and written communication skills
  • Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment

COMPLETE JOB DESCRIPTION

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