Job Summary

An information technology compan has an open position for a Remote Customer Success Manager.

Must be able to:

• Reduce churn of existing customer base
• Partner with customer sales team on relevant account cross-sell and up-sell opportunities
• Influence future lifetime value through product adoption

Position Requirements Include:

• Strong empathy for customers and inspiration to help them achieve their goals
• 3-5 years experience in customer-facing roles including account management, customer success, or customer service
• Passion for company revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills