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Remote Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Tue, Jan 11, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

An online florist is searching for a person to fill their position for a Remote Customer Success Manager.

Must be able to:

  • Collaborate with Partner Success Managers, Partner Support team & Onboarding team to improve how we support & serve partners
  • Conduct Quarterly Business Reviews (QBRs) for each partner & provide consultation on opportunities to improve their business results
  • Provide ongoing guidance coaching to increase partner revenue and retention while reducing churn

Position Requirements Include:

  • Bachelor’s degree in Business, Finance, Communications, Technology, or related field
  • 3 - 4 years of experience in a client-facing role such as Customer Success Manager or Account Manager
  • Prior experience in a B2B company
  • A growth mindset that enables you to thrive in an ambiguous, quickly changing, entrepreneurial environment

COMPLETE JOB DESCRIPTION

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