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Remote Customer Success Manager

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 21, 2022
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A developer of identity verification software is seeking a Remote Customer Success Manager.

Candidates will be responsible for the following:

  • Owning customer relationships across our account verticals (SMB, Mid-Market, Enterprise)
  • Taking a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions
  • Establishing business goals with each client and establish a plan to achieve targets

Required Skills:

  • 2-5 years previous experience as an advisor, consultant, Customer Success Manager or Account Manager
  • Partner with Sales during pre and post sales
  • Experience working with cross functional teams: Sales, Data Science, Product, Risk Ops and Engineering

COMPLETE JOB DESCRIPTION

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