Job Summary
A software-as-a-service technology company is filling a position for a Remote Customer Success Manager (US or Portugal).
Must be able to:
- Design, Implement and adjust customer success plans and journey templates
- Provide technical details of the product or sharing best practices
- Capture, document, and organize feature requests and UX issues/bugs
Skills and Requirements Include:
- Have a track record of 2+ years of Customer Success
- Have strong verbal and written communication skills
- Have excellent organization, project management, and time management skills
- Data savvy, analytical, and tech-driven in approach to empower customers to self-serve
