Remote Customer Success Manager

Job Summary

A cloud technology company is seeking a Remote Customer Success Manager.

Core Responsibilities of this position include:

• Maintaining monthly recurring revenue for our most valued customers
• Being responsible for on-time contract renewals
• Develop strong multi-threaded customer relationships

Applicants must meet the following qualifications:

• -BS or equivalent education and relevant experience
• 3-5+ years direct and verifiable enterprise-level customer success experience
• Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
• Experience in Video, Contact Center or Web Collaboration desired
• Experience and comfort interacting with and influencing C-level executives