Job Summary

A criminal justice technology company needs applicants for an opening for a Remote Customer Success Manager in Atlanta.

Must be able to:

• Manage customer 360-degree (C360) view and ensure stakeholders have insightful data at the right time
• Execute successful customer onboarding and implementation, including product, network, and license set-up
• Be the trusted partner for the customer on product features and functionality

Qualifications for this position include:

• Experience in a customer facing role providing exceptional customer service
• Technical account management skills and the ability to speak to technical functionality of a product
• Excellent verbal and written skills, with sufficient mobile device literacy to talk to the product capabilities
• Excellent teamwork skills
• Highly organized and ability to multi-task
• Self-driven and proactive