Job Summary
A skincare and beauty company needs applicants for an opening for a Remote Customer Success Manager in Los Angeles.
Core Responsibilities of this position include:
- Creating, monitoring, achieving, and reporting on KPIs and success metrics
- Crafting customer success assets, including support documentation and saved replies
- Following brand guidelines and editorial style guides, ensuring adoption and consistency
Position Requirements Include:
- Annual in-person retreats
- Outstanding written communication skills
- Excellent organizational skills, be a productivity hacker
- Previous people management experience and strong conflict resolution skills
- Direct experience managing a customer success or service team, ideally in the beauty or tech industry
- Be tech-savvy with experience in social media platforms, remote tools
