Job Summary
An IP company has an open position for a Remote Customer Success Manager in Minneapolis.
Core Responsibilities Include:
- Becoming a trusted advocate/advisor with customers
- Establishing and overseeing our client's adoption, training and development of best practices
- Advising clients on strategies and tactics for developing a healthy IP portfolio
Must meet the following requirements for consideration:
- 5 to 7 years of client-facing Customer Success or account management experience
- 3 to 5 years of intellectual property experience
- Ability to effectively interact at all levels of an organization and secure delivery of commitments
- Able to identify client insights from general discussions and feedback
- Works well under pressure and delivers on time across multiple accounts and conflicting priorities
