Job Summary

A provider of a children's learning application is filling a position for a Remote Customer Success Manager in New York City.

Core Responsibilities Include:

• Managing responsive, timely and solution-oriented customer service that leads to customer satisfaction and retention
• Participating in company product QA to both learn and understand our products deeply
• Actively participating in team meetings (sprint planning, estimation, retro, daily stand-ups etc)

Qualifications Include:

• Demonstrated experience in customer success, and working directly with developers
• Comfortable working with technology applications and resolving complex technical issues
• Outstanding interpersonal and communication skills to interact with internal and external stakeholders
• Extremely detail-oriented with respect to documentation and communication
• Exposure to our tech stack, including Zendesk, Asana, GSuite, etc