Remote Customer Success Manager in New York City

Location: New York

Compensation: To Be Discussed

Staff Reviewed: Tue, May 25, 2021

This job expires in: 6 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software developer has a current position open for a Remote Customer Success Manager in New York City.

Core Responsibilities Include:

  • Developing a strong understanding of the Customer Journey to drive more value for our clients
  • Managing a book of business, overseeing renewals and closing upsells
  • Building clear learning plans for a wide array of clients and use cases

Qualifications Include:

  • 3-5 years of experience in customer success, strategic consulting, or project management role
  • Experience overseeing the full lifecycle of strategic projects
  • Ability to interface with multiple internal and external business units in an organized way
  • Self-motivated, proactive team player with a natural curiosity and passion for learning
  • Strong interpersonal skills and experience building relationships
  • Ability to deal with high-pressure situations with poise, diplomacy, and tact

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