Job Summary

A software developer has a current position open for a Remote Customer Success Manager in New York City.

Core Responsibilities Include:

• Developing a strong understanding of the Customer Journey to drive more value for our clients
• Managing a book of business, overseeing renewals and closing upsells
• Building clear learning plans for a wide array of clients and use cases

Qualifications Include:

• 3-5 years of experience in customer success, strategic consulting, or project management role
• Experience overseeing the full lifecycle of strategic projects
• Ability to interface with multiple internal and external business units in an organized way
• Self-motivated, proactive team player with a natural curiosity and passion for learning
• Strong interpersonal skills and experience building relationships
• Ability to deal with high-pressure situations with poise, diplomacy, and tact