Remote Customer Success Manager in Raleigh

Location: North Carolina

Compensation: To Be Discussed

Staff Reviewed: Sat, Aug 29, 2020

This job expires in 9 days

Job Category: Account Management, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A workplace management technology company is searching for a person to fill their position for a Remote Customer Success Manager.

Candidates will be responsible for the following:

  • Acting key point of contact to guide and mentor customer on use of the product
  • Providing regular customer status updates to the Leadership Team
  • Developing and maintaining a positive working relationship with the customer project team and customer executive sponsor

Must meet the following requirements for consideration:

  • 7+ years of experience, at least 3 of them in a customer facing role
  • At least 2 years managing enterprise software implementations, preferably with a software company
  • Experience using data tools to build executive level reports and dashboards
  • Strong ability to lead both internal and external teams with a sense of urgency
  • Experience implementing new processes and communicating them with internal team