Job Summary
A workplace management technology company is searching for a person to fill their position for a Remote Customer Success Manager.
Candidates will be responsible for the following:
- Acting key point of contact to guide and mentor customer on use of the product
- Providing regular customer status updates to the Leadership Team
- Developing and maintaining a positive working relationship with the customer project team and customer executive sponsor
Must meet the following requirements for consideration:
- 7+ years of experience, at least 3 of them in a customer facing role
- At least 2 years managing enterprise software implementations, preferably with a software company
- Experience using data tools to build executive level reports and dashboards
- Strong ability to lead both internal and external teams with a sense of urgency
- Experience implementing new processes and communicating them with internal team
