Job Summary
An information technology company has a current position open for a Remote Customer Success Manager in Raleigh Durham.
Core Responsibilities Include:
- Overseeing the customer lifecycle to proactively drive adoption
- Advising on best practices around product usage with end users
- Developing collateral and conducting periodic account reviews with client executive teams
Skills and Requirements Include:
- 5+ years of Customer Success Management and/or Account Management
- Proven customer management skills with large and complex accounts
- Passion for e-commerce and new technology
- An analytical and metrics-driven work style
- Ability to analyze complex situations, develop associated action plans and lead teams
