Job Summary
A software company has an open position for a Remote Customer Success Manager in San Francisco.
Must be able to:
- Develop and execute success plans to ensure customer growth and product adoption
- Execute retention plans during the customer lifecycle, leveraging metric analysis and upsells
- Make and present Executive Business Reviews to customer stakeholders including partner executive teams
Qualifications for this position include:
- Technical aptitude and expertise with cloud technology
- Experience with Contact Center Technology services and software
- Ability to work in a fast-paced startup environment and maintain composure and tact in high pressure situations
- Excellent written and verbal communication skills
- Proven track record of strong internal and external relationships
- Passion for providing services and experiences that exceed expectations
