Remote Customer Success Manager in San Francisco

Location: California

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 02, 2021

This job expires in: 9 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A software company has an open position for a Remote Customer Success Manager in San Francisco.

Must be able to:

  • Develop and execute success plans to ensure customer growth and product adoption
  • Execute retention plans during the customer lifecycle, leveraging metric analysis and upsells
  • Make and present Executive Business Reviews to customer stakeholders including partner executive teams

Qualifications for this position include:

  • Technical aptitude and expertise with cloud technology
  • Experience with Contact Center Technology services and software
  • Ability to work in a fast-paced startup environment and maintain composure and tact in high pressure situations
  • Excellent written and verbal communication skills
  • Proven track record of strong internal and external relationships
  • Passion for providing services and experiences that exceed expectations

COMPLETE JOB DESCRIPTION

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