Job Summary

An IT company has a current position open for a Remote Customer Success Operations Analyst.

Must be able to:

• Directly contribute to the CS business strategy by designing and implementing new or improved technical processes
• Provide project/program management and manage day-to-day CS operations tasks
• Develop deep understanding of the metrics that drive Customer Success and manage Customer Success data

Required Skills:

• Knowledge and experience with typical CS SaaS products
• Ability to think big and deliver initiatives from conception through completion
• Strong analytical, problem-solving, and project management skills
• Proven ability to handle multiple competing priorities, and ability to adapt in a flexible and fast-paced environment
• Ability to analyze quantitatively, problem-solve, and scope business requirements
• Excellent speaking-listening-writing skills, attention to details, proactive self-starter, independent/self-sufficient