Job Summary

is filling a position for a .

Individual must be able to fulfill the following responsibilities:

• Manage key Customer Success systems, processes, and program governance
• Build program automation and manage a foundation of technology and systems
• Help team members to build customer programs, Dashboards, reporting and other automation programs

Required Skills:

• 2+ years, Gainsight - prefer admin certification
• 2+ Salesforce admin
• Familiar with the customer lifecycle and have a deep understanding of key CS metrics
• Metrics-obsessed CS ops professional
• A strong understanding of the customer Success lifecycle
• A strong understanding of programs that can support a tech touch methodology