Remote Customer Success Operations Manager

Location: Florida, Georgia, Illinois, Massachusetts, Michigan, New York

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 12, 2021

This job expires in: 16 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Entry Level, Experienced, Management

Job Summary

A mobile technology company is in need of a Remote Customer Success Operations Manager.

Core Responsibilities of this position include:

  • Partnering with key stakeholders on projects designed to increase revenue, customer retention, product activation and operational efficiency
  • Analyzing the Customer Success program’s performance
  • Contributing to defining and refining the initiatives, methodologies, playbooks, assets and programs within the Customer Success organization

Must meet the following requirements for consideration:

  • 2+ years of experience in operations management role
  • Demonstrated problem solving experience providing data-driven business insights
  • Proven ability to be structured and successful in a complex, fast-paced environment, planning and managing at both the strategic and operational level
  • Working knowledge of the various tool sets supporting Customer Success teams, e.g. Confluence, Zendesk, Salesforce
  • Experience leading change management initiatives and gaining buy-in from high level executives to entry level team members
  • Demonstrated ability to build KPIs, improve efficiency through process design, and work with cross functional teams to automate and implement processes that you have designed

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