Job Summary
A software development company has an open position for a Remote Customer Success Operations Manager.
Core Responsibilities Include:
- Driving and lead planning, reporting, process design, and launch for customer success
- Serving as project manager or primary Product POC for self-service driven projects
- Optimizing and configuring existing support and technical service queues
Position Requirements Include:
- Bachelor's degree in technical or business-related field or equivalent practical experience
- 3-4 years of experience in operations, consulting, project management, business process management or other relevant industries
- Proven track record of launching regional or global projects successfully and applying best practices
- Familiarity with Zendesk, Salesforce, Hubspot, Looker, Catalyst, Jira, Tableau and other enterprise tools
- Capable of extracting and analyzing high-level CS data, formulating insights, and using this in decision making
- Experience designing and implementing integrations and/or workflows across various systems
