Remote Customer Success Operations Senior Analyst

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, May 14, 2021

This job expires in: 2 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software developer is seeking a Remote Customer Success Operations Senior Analyst.

Individual must be able to fulfill the following responsibilities:

  • Driving alignment with cross-functional teams to deliver key business results
  • Developing reports and dashboards to help answer key questions about the business. Monitor and continuously improve our existing reports and dashboards
  • Contributing to and maintain documentation regarding our processes, best practices, and system requirements

Qualifications for this position include:

  • 5+ years experience in a Customer Success Operations or Sales Operations role at a technology company, with demonstrable experience designing processes and automations
  • Excellent communication and critical thinking skills
  • Strong customer-centric mindset and passion for customer success innovation
  • Intermediate or better Microsoft Excel/Google Sheets
  • Salesforce.com experience preferred
  • Bachelors degree

COMPLETE JOB DESCRIPTION

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