Job Summary
A software developer is seeking a Remote Customer Success Operations Senior Analyst.
Individual must be able to fulfill the following responsibilities:
- Driving alignment with cross-functional teams to deliver key business results
- Developing reports and dashboards to help answer key questions about the business. Monitor and continuously improve our existing reports and dashboards
- Contributing to and maintain documentation regarding our processes, best practices, and system requirements
Qualifications for this position include:
- 5+ years experience in a Customer Success Operations or Sales Operations role at a technology company, with demonstrable experience designing processes and automations
- Excellent communication and critical thinking skills
- Strong customer-centric mindset and passion for customer success innovation
- Intermediate or better Microsoft Excel/Google Sheets
- Salesforce.com experience preferred
- Bachelors degree
