Job Summary
A sales management platform company needs applicants for an opening for a Remote Customer Success Operations Senior Manager.
Candidates will be responsible for the following:
- Driving the strategy and execution of the CS tech stack and related systems
- Serving as a trusted and strategic advisor to the Customer Success, Program Management, and Services teams
- Assisting CS team in the end-to-end execution of all operational projects
Qualifications for this position include:
- Ability to track and evaluate measures of CS and go-to-market success analytically
- Proficiency in Excel, and prior experience with Tableau or SQL
- Experience working cross-functionally (sales, analytics, product, BI, etc) on project execution
- Proven track record of successfully implementing and guiding CS operations strategy and reporting
- Admin experience within Salesforce
