Job Summary
A software company has an open position for a Remote Customer Success Operations Specialist.
Core Responsibilities Include:
- Designing playbooks to drive consistency and scale in handling events
- Leading and managing projects focused on the delivery of strategic initiatives
- Analyzing data and preparing internal reports to articulate trends
Must meet the following requirements for consideration:
- 3+ years of experience in Customer Success, Sales or Customer Service
- Experience conducting data analysis and creating reports to communicate trends
- Proven critical thinker and problem-solver with the ability to deliver effective solutions
- Proactive team-player with a passion for driving efficiency and process improvement
- Ability to document and provide end-user training for new playbooks, processes, or workflows
- Strong project management and organizational skills; ability to manage multiple projects simultaneously
