Job Summary
An online marketing company is seeking a Remote Customer Success Program Analyst.
Candidates will be responsible for the following:
- Creating and monitoring metrics/dashboards/reports to identify trends
- Interpreting data, analyzing results, and providing ongoing reports in a digestible format for leaders across the organization
- Managing stakeholder expectations regarding initiative feedback frequency and metrics
Must meet the following requirements for consideration:
- +5 years of experience within a call center environment
- Demonstrated ability to work with minimal supervision, use of initiative and application of independent judgment
- Ability to maintain high level of confidentiality and work with highly sensitive data and information
- Demonstrated organizational, detail orientation, prioritization and time management skills
