Job Summary
A technology company is in need of a Remote Customer Success Program Manager.
Must be able to:
- Own design and delivery of a tech-touch strategy for a cohort of customers
- Develop and maintain a collaborative ‘traffic control’ map of communications with clients throughout the lifecycle
- Create and maintain reporting that reflects customer success insights throughout the business
Position Requirements Include:
- 3+ years experience in a success, marketing or ops role at a technology company
- Experience with Customer Success or marketing automation platform/s
- Strong business acumen; able to translate high-level business challenges into detailed requirements and designs.
- Great communication skills
- Excellent organization skills
- Experience managing projects, and proactively raising risks or blocks
