Job Summary
A cloud communications platform as a service company is in need of a Remote Customer Success Program Manager.
Must be able to:
- Understand and drive CS business analytics and reporting
- Build processes to enable the CS organization to scale quickly as we bring on new customers, staff and products
- Develop strategic plans and quarterly reviews
Applicants must meet the following qualifications:
- Bachelor's degree or equivalent experience
- 3-5+ years of total work experience, preferably in technology or professional services
- Systems problem solver able to identify out of the box solutions that deliver on short term needs
- Curious decision maker who focuses on the critical data key to make an impactful decision
- Revels in planning and galvanizing the right teams to collaborate and finish complicated projects
- Relishes connecting with peer teams, including those outside of the Customer Success organization
