Job Summary

A company offering a digital product design platform has an open position for a Remote Customer Success Programs Team Lead.

Candidates will be responsible for the following:

• Building out a foundational tech touch program across the customer journey
• Leveraging data insights to manage performance and priorities
• Serving as a critical cross-functional team member in our broader community of digital CX practitioners.

Must meet the following requirements for consideration:

• 5+ years of experience in customer marketing, customer enablement, customer success, customer operations or program management in a SaaS environment
• Passion for and commitment to building world-class customer experiences
• Experience building or executing digital CX programs through scalable processes and technologies
• Excellent program management skills, with a dash of ruthless prioritization
• Strong collaboration and communication skills
• Experience with Salesforce and Gainsight or other customer success tool