Job Summary
An electronics manufacturing company is seeking a Remote Customer Success Representative.
Core Responsibilities of this position include:
- Managing a portfolio of client accounts to foster long-term business relationships to derive maximum value from customer investment in Company's software applications
- Increasing customer satisfaction through regular communication to understand business needs, build value roadmaps based on business needs, identify the need for additional products and share these needs with the account team
- Work with Company's clients to drive adoption, retention, customer satisfaction, and growth within the Company's software portfolio and other related products
Skills and Requirements Include:
- Ability to understand and articulate the common business use cases and value roadmap for client’s industries
- Ability to act as an escalation point to drive resolution in a timely, proactive manner by involving the appropriate people
- Ability to identify risks to the customer achieving their business goals and work with the appropriate teams to build a risk mitigation plan and escalate as needed
- Demonstrated outstanding relationship management skills and technical acumen
- Ability to develop and coordinate cross-functional teams and to ensure a successful transition from deployment through ongoing operations
- A proven hands-on and results-oriented, with strong communication and problem-solving skills
