Remote Customer Success Representative

Job is Expired

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Fri, Feb 05, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A digital insurance claims company needs applicants for an opening for a Remote Customer Success Representative.

Individual must be able to fulfill the following responsibilities:

  • Provide professional training and onboarding help to customers
  • Lead, drive and coordinate activities around onboarding and enablement for customers and working with multiple stakeholders and cross-departments
  • Learn and support customer health and metrics with Account Managers, and key stakeholders throughout onboarding and during the learning period

Qualifications for this position include:

  • Proven track record of academic or civic or some level of achievement and goal setting
  • Ability to be a team player and perform in a fast-paced, customer-oriented environment
  • Ability to and willingness to communicate daily with customers
  • Demonstrated excellent verbal, written and interpersonal communication skills
  • Comfort with technology and CRM tools
  • Ability to solve and address issues or problems for customers working with finance, support, sales etc

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