Remote Customer Success Senior Director in Chicago

Job Summary

An outsourced financial services company is filling a position for a Remote Customer Success Senior Director in Chicago.

Individual must be able to fulfill the following responsibilities:

• Deploying innovative programs to drive more customer value, improve customer goal achievement, pilot new features, and demonstrate novel use-cases
• Driving strategy to ensure measurable customer success, retention, and expansion across various customer segments
• Accelerating customer lifetime value by defining the customer journey across all customer segments up to enterprise

Qualifications Include:

• 7+ years experience in customer success and sales enablement including in a high growth tech company
• Secondary comfort working with sales leaders, sales representatives, sales operations, and other Sales stakeholders
• Possess deep quantitative skill set, with data-driven insights consistently at the core of recommendations
• Extensive experience in B2B sales organizations, ideally with exposure to consultative and solution-based selling Methodologies
• Possess exceptional listening, organization, presentation, and business strategy skills
• Skilled at managing across the full spectrum of stakeholders: “Down” to direct reports, “across” to intra-Growth and cross-functional peers, and “up” to VP Growth and Leadership Team