Job Summary
A privately-held technology company specializing in providing the necessary data that businesses need is filling a position for a Remote Customer Success Senior Manager.
Core Responsibilities of this position include:
- Ensuring that both internal and customer-facing goals and objectives are met and exceeded, with a relentless drive towards continuous improvement for operational excellence
- Driving satisfaction, retention, and expansion of customers
- Driving the overall culture and health of your team.
Position Requirements Include:
- 3+ years of experience managing teams in customer facing roles
- Superior communication skills (written/verbal), project management skills, professional demeanor, and sound judgment
- Have the ability to learn the technical aspects of our products and to apply that knowledge to our customers’ business needs
- Previous SaaS experience
