Remote Customer Success Specialist

Job Summary

A company is looking for a Remote Customer Service Representative (Mandarin).

Key Responsibilities

• Serve as the primary contact for current parents and students, providing timely and professional support via chat, email, WeChat, and phone
• Respond to inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage
• Handle urgent or complex cases, proactively finding solutions and ensuring problems are fully resolved

Required Qualifications

• Previous experience in customer service, customer success, education support, or similar customer-facing roles
• Fluency in Mandarin is required; proficiency in English communication is essential
• Tech-savvy and comfortable using multiple communication tools and internal systems
• Strong sense of ownership toward user experience, aiming to deliver the best possible outcome for families
• Fast learner with the ability to understand complex processes and policies