Job is Expired
Location: Maryland, Ohio, Virginia, Washington
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 19, 2020
Job Summary
A software company specializing in solutions for talent-focused businesses is filling a position for a Remote Customer Success Specialist.
Core Responsibilities of this position include:
- Directly support customers via chat and phone
- Maintain and improve our excellent First Response and Customer Satisfaction Scores
- Troubleshoot technical issues via screen share
Qualifications Include:
- 1+ years of experience supporting B2B software or similar customer success experience
- Demonstrable troubleshooting and support abilities
- Familiar with Intercom or other similar support chat platforms
- Technically savvy, familiar with troubleshooting and supporting a SaaS business while managing multiple streams of communication
- Strong technical writing abilities (Help articles, User Guides, etc.)