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Remote Customer Success Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 04, 2021
Job Category: Account Management
Employer Type: Employer

Job Summary

A technology services provider needs applicants for an opening for a Remote Customer Success Specialist.

Must be able to:

  • Analyze and respond to customer health metrics including NPS and CSAT surveys
  • Collaborate closely with technical team members support renewals and expansion opportunities
  • Serve as the primary contact for the onboarding of new customers

Applicants must meet the following qualifications:

  • 3 - 5 years in a customer success, account, or client facing, management role in the B2B SaaS / software industry
  • Experience working with SME customers in the B2B SaaS / software industry
  • Experience in building and supporting key relationships that drive upsell and revenue expansion
  • Strong communication skills and experience working with cross-functional teams
  • Experience with program processes and structural execution
  • Highly organized and detail oriented with a result driven mentality

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