Remote Customer Success Specialist in Chicago

Job is Expired
Location: Illinois
Compensation: To Be Discussed
Staff Reviewed: Thu, Jul 29, 2021

Job Summary

A health and wellness technology company is filling a position for a Remote Customer Success Specialist in Chicago.

Core Responsibilities Include:

  • Responding to customer queries in a timely and accurate way, via Intercom, Zendesk email or chat
  • Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
  • Identifying customer needs and help customers use specific features

Skills and Requirements Include:

  • Experience as a Customer Support Specialist or similar CS role
  • Excellent customer service and communication skills
  • Ability to handle and prioritize multiple tasks
  • Attention to quality and detail
  • Comfortable with smartphone apps and web-based applications
  • Experience using help desk software and remote support tools

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