Job Summary
A health and wellness technology company is filling a position for a Remote Customer Success Specialist in Chicago.
Core Responsibilities Include:
- Responding to customer queries in a timely and accurate way, via Intercom, Zendesk email or chat
- Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
- Identifying customer needs and help customers use specific features
Skills and Requirements Include:
- Experience as a Customer Support Specialist or similar CS role
- Excellent customer service and communication skills
- Ability to handle and prioritize multiple tasks
- Attention to quality and detail
- Comfortable with smartphone apps and web-based applications
- Experience using help desk software and remote support tools