Job Summary

A market research connection platform provider is in need of a Remote Customer Success Specialist in Portland.

Candidates will be responsible for the following:

• Offering responsive support to researchers' research participants via Zendesk and Intercom
• Offering proactive support by taking ownership of the researcher and participant Knowledge Base
• Working with team members to enhance and evolve the customer experience

Required Skills:

• You have a few years of experience in a customer success role at an established customer-centric internet business
• You have experience responding to customer support tickets/chats with a high volume
• You have experience managing customer relationships with a focus on elevating the customer experience
• You understand the value of KPIs, and are motivated by having your success measured by them
• You work well with deadlines and understand responses contribute to excellent experience