Remote Customer Success Specialist in Portland

Job ID: Available for Members

Location: Oregon

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 29, 2020

This job expires in 30 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A market research connection platform provider is in need of a Remote Customer Success Specialist in Portland.

Candidates will be responsible for the following:

  • Offering responsive support to researchers' research participants via Zendesk and Intercom
  • Offering proactive support by taking ownership of the researcher and participant Knowledge Base
  • Working with team members to enhance and evolve the customer experience

Required Skills:

  • You have a few years of experience in a customer success role at an established customer-centric internet business
  • You have experience responding to customer support tickets/chats with a high volume
  • You have experience managing customer relationships with a focus on elevating the customer experience
  • You understand the value of KPIs, and are motivated by having your success measured by them
  • You work well with deadlines and understand responses contribute to excellent experience