Job Summary

A benefits management solutions provider is seeking a Remote Customer Success Support Professional.

Must be able to:

• Respond to customer inquiries regarding product functionality or system issues
• Gather pertinent details from customer to properly assess and respond with action plan/resolution
• Work directly with customers to troubleshoot, research, and resolve questions and issues within our products

Required Skills:

• 4+ years of experience as in Business Analyst in a similar industry
• Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity
• Ability to focus on establishing, maintaining, and growing broad and deep relationships within each customer account
• Ability to anticipate, identify, and meet customers’ needs
• Excellent analytical, problem solving, time management, and multi-tasking skills
• Ability to deliver quality results in a fast-paced environment