Remote Customer Success Team Manager

Job Summary

An information technology company is seeking a Remote Customer Success Team Manager.

Must be able to:

• Objectively evaluate all customers on standard health criteria
• Develop and execute on custom “get well” plan for customers at risk
• Deliver value/feature adoption training to customers at risk

Required Skills:

• Bachelor’s Degree
• Minimum of three to five years’ client relationship management experience
• Some experience in the software industry
• Understanding of sales environments and negotiation skills
• Ability to work in a fast-paced environment that is continually changing
• Strong project management skills