Remote Customer Success Team Member

Job ID: Available for Members

Location: Nationwide

Compensation: Salary

Staff Reviewed: Fri, Apr 26, 2019

This job expires in 2 days

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Field Travel Required, Some Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A software developer is filling a position for a Remote Customer Success Team Member.

Core Responsibilities of this position include:

  • Maximizing our customers’ success
  • Responding to customer product inquiries and providing technical support
  • Tracking recurring issues and report them to the appropriate team or individual

Position Requirements Include:

  • Every quarter, you’ll travel to an in-person meeting with the entire team
  • Bachelor’s degree or relevant experience
  • At least 5 years of Customer Support / Service experience
  • Ability to communicate technical information in a simplified, easy to understand manner
  • Excellent written and verbal communication skills