Job Summary
An information technology company is searching for a person to fill their position for a Remote Customer Success VP.
Must be able to:
- Minimize churn by driving product adoption and increasing customer satisfaction, leading to impeccable customer health scores
- Motivate customer advocacy through references to prospects
- Alongside your CS Managers: onboard, train, and manage Customer Success functions for our clients including renewals, cross/up-sells, and customer advocacy programs
Must meet the following requirements for consideration:
- Proven energetic leader with a knack for operational proficiency
- At least five years of leadership experience in customer-facing organizations
- Ability to manage and influence through persuasion, negotiation, and consensus building
- Demonstrated keen sense of customer empathy and responsibility for growing company revenue
- Deep understanding of recurring revenue business models
- Experience analyzing data and translating customer insights into storied outcomes
