Remote Customer Success VP

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 07, 2021

This job expires in: 19 days

Job Category: Sales

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology company is searching for a person to fill their position for a Remote Customer Success VP.

Must be able to:

  • Minimize churn by driving product adoption and increasing customer satisfaction, leading to impeccable customer health scores
  • Motivate customer advocacy through references to prospects
  • Alongside your CS Managers: onboard, train, and manage Customer Success functions for our clients including renewals, cross/up-sells, and customer advocacy programs

Must meet the following requirements for consideration:

  • Proven energetic leader with a knack for operational proficiency
  • At least five years of leadership experience in customer-facing organizations
  • Ability to manage and influence through persuasion, negotiation, and consensus building
  • Demonstrated keen sense of customer empathy and responsibility for growing company revenue
  • Deep understanding of recurring revenue business models
  • Experience analyzing data and translating customer insights into storied outcomes

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