Remote Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent (Work From Home).

Key Responsibilities

• Handle customer inquiries via email and live chat in a timely and professional manner
• Troubleshoot and resolve basic issues, escalating complex cases when necessary
• Maintain accurate documentation of interactions in CRM or ticketing systems

Required Qualifications

• Proven experience in customer support, preferably in an e-commerce or non-voice role
• Strong typing speed and ability to multitask across multiple email and chat conversations
• Familiarity with e-commerce platforms such as Shopify is preferred but not required
• Experience using helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is an advantage
• A bachelor's degree in Business Administration, Business Management, or a related field is preferred but not required