Remote Customer Support Agent
Job Summary
Providing exceptional customer service support, the full-time REMOTE Live Agent will assist customers with inquiries related to financial accounts and services while maintaining accurate records and following compliance guidelines.
Key responsibilities
- Deliver customer service support via phone and written communication
- Assist customers with inquiries regarding financial accounts and services
- Maintain detailed records of customer interactions and ensure compliance with legal guidelines
Required qualifications
- Excellent English communication skills, both written and spoken
- Strong organizational skills and attention to detail
- Availability to work from 9AM EST to 8PM EST in 8-hour shifts
- Legal knowledge and call center experience for high-volume support is a plus
- Spanish language skills are a plus but not required
Complete Job Description
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