Remote Customer Support Agent in El Segundo

Location: California

Compensation: To Be Discussed

Staff Reviewed: Fri, Sep 25, 2020

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Staffing Agency

Education Level: Bachelors

Job Summary

A large staffing firm has a current position open for a Remote Customer Support Agent in El Segundo.

Candidates will be responsible for the following:

  • Perform the day-to-day customer-facing duties
  • Ensure customers requiring product and/or technical assistance receive timely, courteous, and expert support
  • Optimize and/or automate technical support workflows and experiences

Must meet the following requirements for consideration:

  • Bachelor's Degree (BA/BS) from a 4-year accredited college or university in a related field
  • OR equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
  • 2-3 years of experience triaging/escalating bugs/tickets, and managing small projects with a technical aspect
  • 1 year of experience partnering with external technical teams to prioritize tickets and identify root causes
  • Familiarity with Android and iOS mobile devices (required)