Remote Customer Support Agent in Salt Lake City

Location: Utah

Compensation: Salary

Staff Reviewed: Tue, Mar 30, 2021

This job expires in: 10 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company offering educational apps is in need of a Customer Support Agent in Salt Lake City.

Core Responsibilities Include:

  • Being an unwavering customer advocate with a commitment to offering world class customer support
  • Striving for one-touch resolution by identifying the question within the question, prioritizing & multitasking inbound contacts
  • Identifying patterns in customer reports and feature requests in order to escalate appropriately

Skills and Requirements Include:

  • 1-3 years of customer support experience, or equivalent education or certification
  • 1-3 years of experience supporting educational apps and/or software
  • Experience with Zendesk or similar customer management tools
  • Excellent verbal and written communication skills with a strong attention to detail
  • Intellectual curiosity alongside a passion for teaching others. If you don’t know the answer, you’ll find out
  • The ability to balance pace and precision, multitasking and prioritizing urgent needs

COMPLETE JOB DESCRIPTION

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