Job Summary
A company offering educational apps is in need of a Customer Support Agent in Salt Lake City.
Core Responsibilities Include:
- Being an unwavering customer advocate with a commitment to offering world class customer support
- Striving for one-touch resolution by identifying the question within the question, prioritizing & multitasking inbound contacts
- Identifying patterns in customer reports and feature requests in order to escalate appropriately
Skills and Requirements Include:
- 1-3 years of customer support experience, or equivalent education or certification
- 1-3 years of experience supporting educational apps and/or software
- Experience with Zendesk or similar customer management tools
- Excellent verbal and written communication skills with a strong attention to detail
- Intellectual curiosity alongside a passion for teaching others. If you don’t know the answer, you’ll find out
- The ability to balance pace and precision, multitasking and prioritizing urgent needs
