Job Summary
A health information management company has a current position open for a Remote Customer Support Analyst in Raleigh.
Candidates will be responsible for the following:
- Answering phone calls, chats and tickets for existing Ambra customers
- Understanding the complexity of the system to better resolve issues
- Working with existing Analysts/Senior Analysts to manage the case queue
Applicants must meet the following qualifications:
- Effective problem solver with the ability to multitask
- Self-motivated team player with strong interpersonal skills
- Experience in technical customer service a plus
- Experience with SaaS or other technical software a plus
- Interest in continuous improvement and learning new skill sets
