Job Summary

Are you someone who loves offering a consultative and preemptive approach to customer support?

If you love interacting with people on a daily basis to help them learn how to optimize their work and their time, then read on.

About You
- A problem solver with an acute attention to detail.
- Able to speak with clarity and authority in consultative sales outreach.
- Able to write clearly and concisely
- Empathetic to users and can easily put yourself in their shoes.
- Experience with Google Ads/DoubleClick Search, Google Analytics, Bing Ads and Facebook Ads.
- Basic knowledge on UTM parameters and tracking templates.
- Ability to make customers feel empowered after interacting with support and you don't make them feel bad for asking silly questions.
- Persistence and diligence. Support at WhatConverts is much different than at many software companies, real people answer the phone offering real solutions. It may not be answering the same questions repeatedly, but oftentimes it involves researching technical nuances of the websites we support.

Things You Might Do
WhatConverts is a dynamic software company, so you'll likely get your hands dirty in a little bit of everything. That said, here are some things you'll get to do:

- Reach out to new customers via email and telephone as they sign up for proactive customer service, support and sales.

- Help customers via email, chat and the telephone to ensure they have the best experience possible setting up a new account, troubleshooting their problems and answering their questions.
- Experiment since this is a startup everything can change at any time.

About WhatConverts

WhatConverts has been helping people across the world track "What Marketing Converts to Leads". A lead can be a phone call, web form submission, chat or e-commerce transaction. Our software helps our customers track their marketing efforts to ensure it is giving them the best ROI.

We want to give advertisers and agencies the complete marketing picture by easily tracking their marketing dollars to actual leads, so they can best spend their budget.

We believe in small teams making a big impact. Small teams are fast and nimble. Small teams mean less bureaucracy and less management, and more getting the important things done.