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Remote Customer Support Associate

Job is Expired
Location: Eastern Time
Compensation: Salary
Staff Reviewed: Tue, Oct 08, 2019
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A provider of managed digital engagement services needs applicants for an opening for a Remote Customer Support Associate.

Candidates will be responsible for the following:

  • Providing fast, efficient email support for the customers of our OTT clients
  • Troubleshooting and reporting technical issues specific to OTT customers
  • Managing the chargeback process for customer billing

Must meet the following requirements for consideration:

  • Excellent written and verbal communication
  • Expert technical troubleshooting skills
  • Flexibility to help with support queues during nights and weekends
  • Familiarity with the basics of web technology and video-streaming apps
  • 2+ years of experience in customer support

COMPLETE JOB DESCRIPTION

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