Job Summary

An all-inclusive medical and health provider is in need of a Remote Customer Support Associate in Louisville.

Core Responsibilities of this position include:

• Managing incoming messages, calls, and tickets from patients, using discretion and responding in a timely and hospitable manner
• Assisting patients in trouble-shooting technical issues, such as password resets and accessing in-app resources
• Communicating with patients to collect feedback & whose account or profile requires attention to ensure a smooth clinical experience

Required Skills:

• You have a passion for helping people and redefining the healthcare experience
• You believe in the power of human connection to change people’s lives
• You desire to take healthcare to the next level by delivering a service-oriented experience that is second to none
• You have a positive attitude, are empathetic, and stay calm in high-stress situations
• You are an agile learner and performer